Terms and Conditions

Babel is a digital marketing agency offering strategy, social media management, paid advertising, SEO, content creation, design, website and landing page design, short-form video, and performance reports.

In these Terms and Conditions:

• "Babel," "we," or "the Agency" refers to Babel Agency.

• "The Website" refers to Babel's website and all its pages.

• "User," "Client," or "You" refers to any person or entity using the website or requesting a service.

• "Services" refers to Babel's digital services: strategy, social media, advertising, SEO, content, design, websites, video, and reports.

• "Proposal" or "Scope of Work" refers to any document or agreement defining the service, deliverables, timeline, and fees.

The website is to be used for lawful purposes only, such as browsing, reading content, contacting us, or requesting a quote.

Prohibited: disrupting the website, sending harmful content or spam, unauthorized access, copying content without permission, or any use that violates laws or third-party rights.

Babel's services include: digital marketing strategy, social media management, paid advertising, SEO, content creation, design and visual identity, websites and landing pages, short-form video, and analytics and reports.

The details of each service depend on the agreed scope of work, and what is published on the website is for guidance purposes only.

When you submit a request through the website, we may contact you to understand your needs before preparing a proposal.

The proposal may include: a description of the service, scope of work, expected deliverables, timeline, review process, fees, and payment terms.

The agreement becomes binding only after both parties confirm the scope, timeline, and fees.

Babel provides its services according to the agreed scope of work.

Any additional requests outside the scope may require a separate agreement or additional fees: extra designs, new pages or platforms, additional revisions, or campaign expansion.

The client agrees to provide the necessary information, materials, and access: company data, website and social links, brand files, images and products, ad and analytics permissions, and clear feedback and approvals.

Delays in providing these may result in delayed delivery or campaign launch.

The proposal specifies the number of revision rounds for each service.

Clear, consolidated feedback is preferred to complete edits efficiently.

Additional fees may apply for: edits after approval, a change in direction, exceeding the number of revisions, or reworking approved content due to new instructions.

Babel adheres to the agreed timelines, which may be affected by: delayed feedback, delayed materials, scope changes, or technical issues on third-party platforms.

Delivery is made via email, project management tools, preview links, design files, or any agreed method.

Fees and the payment schedule are specified in the proposal.

Some services require an upfront payment before starting, and invoices may be scheduled in stages or monthly.

Third-party costs (ad budget, hosting, domain, tools, images, add-ons, subscriptions) are not included in Babel's fees unless explicitly stated.

Cancellation or suspension of service may be requested according to what is agreed in the proposal or contract.

If work has started, paid amounts may not be fully refundable, especially once the strategy, design, or campaign setup has been completed.

The ad budget is separate from management fees unless otherwise agreed.

Babel does not guarantee a specific number of clients or sales; results depend on the offer, product, market, competition, budget, landing page, and sales follow-up.

Babel is responsible for professional management, performance tracking, and providing improvement recommendations.

SEO services aim to improve the website's chances of ranking through content, structure, internal links, and technical improvements.

Babel does not guarantee a specific ranking on Google; results are affected by factors beyond any agency's control.

All content on Babel's website belongs to the agency or its owners and may not be copied or republished without permission.

Rights to work delivered to the client are defined in the proposal, and the client is typically entitled to use it after full payment has been made.

Babel has the right to showcase completed work in its portfolio unless otherwise agreed.

The client is responsible for all provided materials (images, logos, text, data, permissions) and confirms they have the right to use them.

Babel is not responsible for any claims resulting from materials that infringe on third-party rights.

Babel handles client information with appropriate confidentiality, especially permissions, campaign data, and internal documents.

Sensitive details will not be published without permission, unless required by law.

Some services rely on Google, Meta, LinkedIn, TikTok, and analytics, hosting, and project management tools.

Babel is not responsible for: ad rejections, account restrictions, policy changes, tracking errors, algorithm changes, or tool outages. We make reasonable efforts to address these issues.

Babel is not responsible for: indirect damages, unrealized expected profits, decisions made based on uncertain projections, delays caused by the client, or results affected by not implementing our recommendations.

The website may contain links to external sites for convenience only; Babel is not responsible for their content or policies.

We may update these Terms from time to time; the update will be published on this page with a new date.

Continuing to use the website after an update means you accept the new Terms.

These Terms are governed by the laws of [Country], unless otherwise agreed in a separate contract.

Disputes are resolved amicably first; otherwise, they are referred to the competent authority in accordance with the law and the agreement between the parties.

For any questions about this policy:

Email: hello@babel.agency

Phone: +966 50 000 0000

Address: Riyadh, Kingdom of Saudi Arabia